Questions, meet answers.
Everything about the robes, the heat, delivery and returns in one place.
The robe
What comes in the box?
Your robe with its built-in heating pad, a 3-setting remote, a wall plug and a care guide. If you choose the power bank option, a 10,000mAh power bank is included too.
Which styles can I choose from?
Four: Snow White, Belle, Tiana and Elsa. They differ in colors and embroidery and all heat the same way.
What size should I order?
There is one relaxed, oversized size that fits most adults, with plenty of room over pajamas. It has an adjustable tie belt.
Is it made for kids?
No. Our robes are designed for adults.
Heat and power
How does the heating work?
A heating pad inside the robe runs on low-voltage USB power. Choose from three settings on the remote and you should feel it in about 60 seconds.
Does it turn off by itself?
Yes. It switches off automatically after 2 hours. You can also turn it off at any time with the button on the remote.
Do I need the power bank?
No. Every robe works from a wall outlet with the included plug. The power bank is optional and lets you walk around without a cable to the wall, for up to 6 hours per charge.
Can I use it as a normal robe?
Yes. Leave the remote unplugged and it is simply a soft sherpa robe.
Care
Can I wash it?
Yes. Unplug the remote and cable and remove the power bank if you have one. Machine wash on a gentle cycle and air dry. Do not iron it.
What should I do if the cable looks damaged?
Stop using the heating function and email us so we can help.
Shipping and tracking
When will my robe ship?
Robes are made in batches. Yours is finished and shipped within 2 weeks of your order.
How long does delivery take?
Once it ships, delivery takes 6–9 business days. Shipping is free on every robe.
Why does my tracking say “label created”?
Your tracking number is emailed within 1–2 business days, the day your label is created. It shows “label created” until your robe leaves production and the carrier scans it. Track your order
Returns and exchanges
What is your return policy?
You can request a return within 30 days of delivery as long as the robe is unworn. Customers pay return shipping for refunds. Read the details
Can I exchange for another style?
Yes, exchanges are free. Please contact us before sending anything back so we can arrange it.
Payment and orders
How do the bundle discounts work?
The more robes you buy, the more you save. Your bundle savings are applied automatically in the cart.
What is Shipping Protection?
An optional add-on in the cart for your delivery. It costs 108,00 CZK and is not added unless you tick the box.
Which payment methods do you take?
All methods available for your order are shown at secure checkout.
Heated robes straight out of a storybook.